🛠️ Returns & Refunds Policy

 

At Aedivo, we want you to be happy with every order. While we carefully select and check our products, sometimes things don’t go as planned. This page explains how we handle damaged or incorrect items.

📦 Damaged or Incorrect Items

If your item arrives damaged, defective, or not as described, we’ll make it right. You can choose to:

  • Receive a replacement at no extra cost

  • Get a full refund once the issue is verified

⚠️ Important: Items cannot be returned simply because you changed your mind.

📧 How to Request a Return

  1. Contact our support team within 7 days of receiving your order

  2. Include your order number and photos showing the damage or defect

  3. Our team will review your request and guide you through the next steps

💳 Refunds

  • Once approved, refunds are processed within 5–7 business days to your original payment method

  • Replacement items are shipped as soon as your return is verified

🚚 Return Shipping

  • We cover shipping costs for damaged or incorrect items

  • Items not damaged or incorrect are not eligible for returns

☎️ Need Help?

If you’re unsure whether your item qualifies, or have any questions, our friendly support team is here for you: nordkgadgets@hotmail.com

 
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